Arbolus Intelligence

Tenthpin

tenthpin.com · Switzerland

Tenthpin is a global management and technology consulting firm focused on the life sciences industry, advising pharmaceutical, biotech, medical device, and related companies on digital transformation, SAP-enabled business solutions, and industry-specific process optimization. It provides strategy, implementation, and managed services across areas such as R&D, manufacturing, supply chain, and commercial operations. The firm generates revenue through consulting projects, long-term transformation programs, and support services.

  • IT Consulting & Implementation
  • Business Process Management
Listed in
Revenue
$90.0M
Employees
450
Founded
2017
Headquarters
Switzerland

What 5 Arbolus experts think of Tenthpin

NPS scores are consistently high, with one expert assigning a 9 and overall tone indicating willingness to recommend. Both renewal intent and implementation stickiness are strong; customers cite expectations for increasing spend and long-term engagement. Key feedback themes include positive experiences with compliance support, workflow optimization, and the ability to meet regulatory requirements, with minor caveats around future feature expansion and AI competition. Overall Customer Sentiment: Positive

Who reviewed Tenthpin

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Marketing Leader Director NPS 7 Will renew Submitted Apr 2026
Engineering Leader Director NPS 7 Submitted Aug 2026
Revenue Leader C-Suite NPS 7 Not renewing Submitted Aug 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Tenthpin.

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 0

Praised

  • Enhanced Workflow and Compliance Functions
  • Broader Organizational Rollout
  • Expansion of AI Capabilities
  • Comprehensive Compliance Support

Criticised

  • Scope Limitation in Drug Development
  • Price and Feature Sensitivity
  • AI-driven Replacement Risk
  • Price-driven Switching Risk

What customers say

Comprehensive Compliance Support
“The system definitely helps with compliance, especially for regulatory frameworks like 21 CFR, which many in the industry struggle with.”
Accurate and User-Friendly AI Tools
“The software is easy to use, especially for data analysis, and the machine learning aspect in drug discovery has worked as expected.”
Workflow Facilitation and Data Sharing
“It's easy for different departments to share and access software functions, which certainly facilitates workflow.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 1 answer
  • 7.7/10 Average score from customers who will renew
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Tenthpin customers

Report

Customer Report - Aug 2026 Aug 2026 5 + 0

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