Thinventory (Formerly ByBox)
Thinventory(Formerly ByBox) provides field service logistics and inventory management solutions, combining software, smart lockers, and a managed delivery network to ensure spare parts are positioned close to engineers for same-day or next-day service. It serves enterprises with large field service workforces across sectors such as telecoms, utilities, and technology, charging through SaaS subscriptions and logistics service contracts.
- Field Service Management
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2000
- Headquarters
- Slough, United Kingdom
What 8 Arbolus experts think of Thinventory (Formerly ByBox)
NPS scores are strong (range 6–10) with a median of 8 and multiple promoters. Renewal intent, however, is mixed: while one high-spend user has indicated 'yes', most large spenders remain undecided, reflecting a combination of operational satisfaction and pricing/value scrutiny. Stickiness is notable, with the majority of responses citing use beyond one year, indicating successful implementation. Core feedback themes are operational efficiency, reduced travel time, and inventory visibility. Weaknesses cited include locker coverage in rural regions, integration/reporting requests, and support speed. The overall customer sentiment is Positive.
Who reviewed Thinventory (Formerly ByBox)
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Thinventory (Formerly ByBox).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Praised
- AI Integration for Operational Excellence
- Scaling and Premium Offerings
- Expansion with Increased Volume
- Onboarding and User Adoption
Criticised
- Geographic Substitution Risk
- Price/Value Tension
- Competitive Technology Advancements
- Rural Locker Density and Delivery Delays
What customers say
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 3 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
Report
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