TraceLink
TraceLink provides a cloud-based digital supply chain platform that helps pharmaceutical and life sciences companies comply with global track-and-trace regulations, serialize products, and gain end-to-end visibility across their supply networks. The company serves manufacturers, wholesalers, distributors, and dispensers, enabling them to manage compliance, prevent counterfeiting, and improve supply chain performance. It generates revenue through subscriptions and related services for its SaaS platform and network solutions.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $140.0M
- Employees
- 650
- Founded
- 2009
- Headquarters
- Waltham, United States of America
What 17 Arbolus experts think of TraceLink
The majority of experts give TraceLink NPS scores ranging from 6 to 10, with most scores at or above 8, indicating positive sentiment. Renewal intent is high among Influencers in pharmaceuticals and healthcare (approximately 70% definite intent), while some Users express neutrality or uncertainty. Stickiness is strong, with most customers in the 'More Than 1 Year' implementation stage. Experts broadly cite regulatory compliance, network reach, and reliability as strengths. Areas of concern include costs, manual exception management, and rigidity in customization/integration needs. Overall Customer Sentiment: Positive
Who reviewed TraceLink
- C-Suite 71% (12)
- Director 18% (3)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about TraceLink.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 17 scored reviews- Promoters 8
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Praised
- Comprehensive Regulatory Compliance
- Mission-Critical Reliability
- Vast Network and Partner Integration
- Deeper Analytics and Configurability
Criticised
- Premium Pricing and Cost Pressure
- Emergence of Integrated Alternatives
- Customization Reluctance
- Customization and Integration Limits
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 82% 11 answers
- 100% 2 answers
- 0% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by TraceLink customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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