Touchplan

touchplan.io · Boston, United States of America

Touchplan is a construction planning and collaboration software company that provides a cloud-based platform for project teams to plan, sequence, and track work in real time using Lean construction principles. Its solution is used by general contractors, owners, and trade partners to improve schedule reliability, reduce delays, and coordinate field activities on complex building projects. The company generates revenue through subscription fees for its SaaS platform and related services.

  • Construction Project Management
  • Project & Work Management
  • Workflow Automation
Revenue
$12.0M
Employees
70
Founded
2013
Headquarters
Boston, United States of America

What 8 Arbolus experts think of Touchplan

NPS scores across the dataset are positive, with a mean NPS of 7.9 and range from 6 (lowest) to 10 (promoter). 43% of experts express intent to renew, 43% are not sure, and 14% explicitly indicated yes. Stickiness is high among those using Touchplan for more than a year (71% of experts), while 29% are in the pilot phase. Themes include strong satisfaction among mature users and cautious optimism among newer/pilot-stage customers.Overall Customer Sentiment: Positive

Who reviewed Touchplan

Total customers 8 4 current · 4 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 38% (3)
  • Director 38% (3)
  • Manager 25% (2)
Operations Leader Manager NPS 6
Operations Generalist Director NPS 8 Will renew
Executive Director NPS 7 Undecided

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Sentiment

0 Net Promoter Score, from 8 scored reviews
  • Promoters 2
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Feb 8
  • Jul 8
  • Oct 8
  • Jan 8
  • Jul 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%
  • Will renew 4
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 67% 3 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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