Total Quality Logistics (TQL)
Total Quality Logistics (TQL) is a third-party freight brokerage that connects shippers with a network of motor carriers to move full truckload, less-than-truckload, and intermodal freight across North America. The company serves businesses across industries by providing transportation planning, capacity sourcing, and 24/7 shipment management, generating revenue through brokerage fees on each load moved.
- Transportation & Fleet Management
- Revenue
- $6.5B
- Employees
- 9,500
- Founded
- 1997
- Headquarters
- Cincinnati, United States of America
What 5 Arbolus experts think of Total Quality Logistics (TQL)
NPS distribution shows 40% of experts as Promoters (NPS 9), 20% as Passives (NPS 8), 20% as Passives (NPS 7), and 20% as Detractors (NPS 6). High spenders are Promoters with strong renewal intent, while renewal intent among mid-to-low spenders is less certain, making up 60% of respondents. Implementation stickiness is high among committed, long-term customers; 60% report more than one year with TQL, matching the highest satisfaction group. Key themes are strong loyalty from large, long-term customers, but caution or reevaluation in lower spend segments.Overall Customer Sentiment: Positive
Who reviewed Total Quality Logistics (TQL)
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open once the report publishes.
Tell us when the Total Quality Logistics (TQL) report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Total Quality Logistics (TQL)
Do you use Total Quality Logistics (TQL) at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 5 customers of Total Quality Logistics (TQL) have already contributed
Takes a few minutes. Your identity stays anonymous.