VASS
VASS is a global digital consulting and IT services firm that designs, builds, and operates technology solutions for large enterprises across sectors such as banking, insurance, energy, and public administration. It provides services including digital transformation consulting, custom software development, systems integration, and managed services, typically on a project and retainer basis. The company generates revenue through professional services, long-term outsourcing contracts, and technology implementation projects.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Digital & Marketing Agency Services
- Revenue
- $450.0M
- Employees
- 4,700
- Founded
- 1999
- Headquarters
- Madridanos, Spain
What 5 Arbolus experts think of VASS
NPS scores vary from 4 to 9, suggesting a mix of moderately positive to somewhat dissatisfied users. Renewal intent is inconsistent: while some intend to renew due to strong results with architecture and delivery capacity, others plan to leave because of inconsistency and delivery experience. Most customers have adopted VASS within the last year, with at least one customer already offboarding. Key feedback themes include appreciation for senior expertise, flexibility, and technical quality, but also clear frustration with documentation, inconsistent squad performance, and insufficient delivery visibility. Overall Customer Sentiment: Neutral
Who reviewed VASS
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about VASS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 4 months- May 8
- Jun 6
- May 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Praised
- AI-Driven Delivery Efficiency
- Improved Documentation and Self-Service
- Expanding Commercial Flexibility
- High-Quality Senior Talent
Criticised
- AI-Powered Competitor Threat
- Inconsistency as a Switching Catalyst
- Churn Triggered by Pricing or Team Changes
- Dependency on Key Individuals
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
Report
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