Accredo
Accredo is a specialty pharmacy that provides medications and clinical support for patients with complex and chronic conditions, working closely with physicians, payers, and pharmaceutical manufacturers. The company dispenses high-cost, high-touch therapies, offers nursing and adherence support, and manages benefits and prior authorizations to improve outcomes and control specialty drug spend. Accredo generates revenue primarily through the dispensing of prescription medications and related pharmacy services reimbursed by health plans, employers, and government programs.
- Revenue
- $8.0B
- Employees
- 5,000
- Founded
- 1996
- Headquarters
- Memphis, United States of America
What 6 Arbolus experts think of Accredo
NPS distribution skews moderate: 50% provided scores of 8 (positive leaning), but 33% of influencers scored 4 or 5 (neutral/low). Renewal intent is split: 67% are "not sure" about renewing, while only 17% affirm renewal. Implementation stages show 83% customers have used Accredo for more than 1 year, indicating established usage, but with cautious sentiment. Key themes include consistently mixed satisfaction, high organizational spend, and uncertain renewal outlook.Overall Customer Sentiment: Neutral
Who reviewed Accredo
- C-Suite 80% (5)
- Director 20% (1)
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Sentiment
-50 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 3
- Detractors 3
Cumulative NPS by month
-2 over 3 months- Nov 8
- Apr 6
- May 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
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