AmerisourceBergen
AmerisourceBergen (now operating as Cencora) is a global pharmaceutical sourcing and distribution company that provides drug distribution, specialty logistics, consulting, and related services to pharmacies, hospitals, physician practices, and biopharma manufacturers. It generates revenue primarily by purchasing pharmaceuticals and healthcare products from manufacturers and distributing them through its wholesale and specialty networks, along with value-added services such as patient support, market access, and supply chain solutions.
- Revenue
- $262.0B
- Employees
- 46,000
- Founded
- 2001
- Headquarters
- Conshohocken, United States of America
What 6 Arbolus experts think of AmerisourceBergen
NPS distribution shows a majority of scores in the 8–10 range, with only one respondent scoring below 7. Renewal intent is universally positive among decision makers and high spenders. All experts are in the post-implementation stage of more than one year, indicating long-term usage and stickiness. Key themes are reliability of supply, dependable service, and strong performance in procurement operations, with some concerns about digital integration and competitive pricing. Overall Customer Sentiment: Positive
Who reviewed AmerisourceBergen
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about AmerisourceBergen.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Sep 9
- Nov 9
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Advanced Integration
- Digital Ordering Improvements
- AI-Driven Procurement
- Established Reliability
Criticised
- Digital Integration Gaps
- Variable Service Response
- Price Competitiveness
- Digital Advanced Rivals
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 2 answers
- 9/10 Average score from customers who will renew
Report
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