At-Bay
At-Bay is a cyber insurance and security company that provides specialty insurance coverage for cyber risk alongside active risk monitoring and security services for businesses. It underwrites and sells cyber insurance policies, often through brokers and partners, and uses its in-house security team and technology platform to continuously assess insureds’ cyber posture and help reduce loss. The company primarily serves small and mid-sized enterprises seeking integrated cyber risk transfer and security support.
- Cybersecurity Services
- Insurance Software
- Revenue
- $80.0M
- Employees
- 350
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 31 Arbolus experts think of At-Bay
NPS scores are weighted toward neutral to positive (6–9 range), with a minority of low scores (1, 3, 4) representing dissatisfied users citing customization or support gaps. Renewal intent is generally positive, with many influencers confirming plans to renew or closely considering it, especially those in mid to high spend categories. Implementation stages show users distributed across Pilot, Less than 1 Year, and More than 1 Year, with a trend of greater stickiness and satisfaction among long-term deployers. Key themes include demand for more customization, faster support, stronger AI capabilities, and pricing refinements. Overall, At-Bay is seen as a solid, innovative partner, but with calls for improvements in reporting and advisory responsiveness.Overall Customer Sentiment: Positive
Who reviewed At-Bay
- C-Suite 73% (23)
- Director 23% (7)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about At-Bay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-25 Net Promoter Score, from 31 scored reviews- Promoters 5
- Passives 13
- Detractors 13
Cumulative NPS by month
+0 over 5 months- Feb 7
- Apr 6
- May 6
- Jun 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -12 across 2 companies.
Praised
- Simplified Integration and Ecosystem Expansion
- Greater Customization and Scalability
- AI-Driven Monitoring and Automation
- Operational Efficiency and Workflow Automation
Criticised
- Pricing and Coverage Competition
- Migration and Support Complexity
- AI and Integration Leadership by Competitors
- AI and Automation Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 44% 9 answers
- 50% 2 answers
- 100% 1 answer
- 7.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
Top alternatives
Most weighed by At-Bay customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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