Aetna
Aetna is a U.S.-based health care benefits company that provides medical, dental, pharmacy, behavioral health, and related insurance plans and services to individuals, employers, and public-sector clients. It operates as a subsidiary of CVS Health, generating revenue primarily through premiums, fees, and related health management services. Aetna also offers Medicare, Medicaid, and other government-related health plans and wellness programs.
- Revenue
- $82.0B
- Employees
- 48,000
- Founded
- 1853
- Headquarters
- Hartford, United States of America
What 20 Arbolus experts think of Aetna
Across the pool, NPS scores lean positive, with high marks driven by strong regional networks and effective administrative tools. Renewal intent is mixed but stronger among high spenders and healthcare sector customers. Almost all users are in the MoreThan1Year implementation stage, indicating platform entrenchment. The consensus themes are appreciation for network options, value for money, and efficient plan administration, with noted gaps in prior-authorization speed, administrative portal agility, and real-time data transparency.Overall Customer Sentiment: Positive
Who reviewed Aetna
- C-Suite 68% (14)
- Director 21% (4)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Aetna.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 9
- Passives 8
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Efficient Administration
- Extensive Provider Network
- Flexible Plan Structures
- Digital Portal Modernization
Criticised
- Clunky Administrative Portal
- Slow Prior-Authorization
- Limited Real-Time Transparency
- AI as Disruption Risk
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 40% 10 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
Top alternatives
Most weighed by Aetna customers
Report
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
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