Arbolus Intelligence

Airbase

airbase.com · San Francisco, United States of America

Airbase provides a spend management platform that combines corporate cards, bill payments, and employee expense reimbursements into a single system for mid-market and growing enterprises. Its software helps finance teams control and automate non-payroll spend with workflows for approvals, accounting integrations, and real-time reporting. The company generates revenue through subscription fees and payment-related monetization for its SaaS platform and card programs.

  • Spend Management
  • Expense Management
  • Accounts Payable Automation
Listed in
Revenue
$65.0M
Employees
450
Founded
2017
Headquarters
San Francisco, United States of America

What 55 Arbolus experts think of Airbase

NPS scores trend high, with the majority of experts giving ratings between 7 and 10. Renewal intent remains strong among mid and high spenders with mature deployments (>1 year), while pilot-stage customers are more cautious. Stickiness is highest where spend management is deeply embedded in workflows. Key expert themes include standout visibility and control, but some caution on integration complexity and implementation effort.Overall Customer Sentiment: Positive

Who reviewed Airbase

Total customers 55 52 current · 3 former
Reviews growth +49 in six months
Seniority of respondents
  • C-Suite 81% (45)
  • Director 17% (9)
  • Manager 2% (1)
Finance Executive C-Suite NPS 10 Submitted Apr 2026
Revenue Leader Director NPS 8 Submitted Jul 2026
Revenue Partner Director NPS 9 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 52 customers.

Everything 55 customers told us about Airbase.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 55 scored reviews
  • Promoters 25
  • Passives 21
  • Detractors 9

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.

Praised

  • Audit Trail and Control
  • Real-Time Controls and Spend Visibility
  • Process Automation and Approval Workflow
  • Process Expansion and Value Capture

Criticised

  • Implementation and Configuration Effort
  • Cost Sensitivity
  • Integration Challenges and Workflow Friction
  • Integration and Reporting Constraints

What customers say

Audit Trail and Control
“It provides a clearer audit trail and helps reduce the administrative effort associated with managing expenses and approvals.”
Real-Time Controls and Spend Visibility
“I would recommend Airbase very strongly because real-time controls, streamlined workflows, and spend visibility create tangible operating value.”
Process Automation and Approval Workflow
“The main advantage is having consistent, automated spend and approval processes, which reduce manual work and support better management visibility.”

Renewal intent

Plan to renew 41%
  • Will renew 12
  • Undecided 13
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 35% 23 answers
  • Director 67% 6 answers
  • 8.6/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Airbase customers

Report

Customer Report - Oct 2026 Oct 2026 55 + 2

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