Airtel Rwanda
Airtel Rwanda is a telecommunications operator providing mobile voice, data, and related digital services to consumers and businesses in Rwanda under the Airtel brand of Bharti Airtel. It generates revenue through prepaid and postpaid mobile plans, mobile internet, value-added services, and mobile money offerings. The company serves individual subscribers, SMEs, and enterprise customers across the country.
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2012
- Headquarters
- Kigali, Rwanda
What 7 Arbolus experts think of Airtel Rwanda
NPS scores for Airtel Rwanda are clustered in the 7-9 range, indicating overall strong advocacy. Approximately 33% of users are highly positive (NPS 9), with 100% rating Airtel Rwanda above neutral. Implementation stages are split between more than one year (50%) and under one year (33%), demonstrating both early-stage and established users. The main sentiment driver is reliability and consistent service across industries.Overall Customer Sentiment: Positive
Who reviewed Airtel Rwanda
- C-Suite 40% (3)
- Director 20% (1)
- Manager 40% (3)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 5
- Detractors 0
Cumulative NPS by month
-1 over 4 months- Apr 9
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
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