AIG
AIG (American International Group) is a global insurance and financial services company that provides property and casualty insurance, life insurance, retirement solutions, and other risk management products to commercial, institutional, and individual clients. It generates revenue primarily through insurance premiums, investment income on its insurance reserves, and related fee-based services. AIG serves customers worldwide across industries including corporate, small business, and consumer segments.
- Revenue
- $46.5B
- Employees
- 26,000
- Founded
- 1919
- Headquarters
- New York City, United States of America
What 17 Arbolus experts think of AIG
NPS scores display a wide range, with multiple scores at 9-10 but some as low as 1 and 3, indicating both strong promoters and some detractors. Renewal intent is notably uncertain, with many high-spend influencers reporting 'Not Sure' rather than a clear yes. Stickiness is high, with most experts indicating usage for more than one year, though new users are also present. Key themes are overall satisfaction among major users, balanced by cautious renewal outlook among decision makers.Overall Customer Sentiment: Neutral
Who reviewed AIG
- C-Suite 76% (13)
- Director 24% (4)
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Sentiment
47 Net Promoter Score, from 17 scored reviews- Promoters 10
- Passives 5
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Sep 9
- Nov 10
- Mar 10
- Apr 8
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 47 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
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