American Bureau of Shipping (ABS)
American Bureau of Shipping (ABS) is a global classification society that provides technical standards, certification, and advisory services for the design, construction, and operation of marine and offshore assets. The company serves shipowners, shipyards, offshore energy operators, and government and defense organizations by assessing compliance with safety, environmental, and regulatory requirements. ABS generates revenue through classification services, inspections and surveys, engineering and consulting projects, and related digital and risk management solutions.
- Revenue
- $1.2B
- Employees
- 5,000
- Founded
- 1862
- Headquarters
- Spring Valley, United States of America
What 17 Arbolus experts think of American Bureau of Shipping (ABS)
NPS scores are concentrated in the 7-10 range, with two experts giving top scores of 9 and 10. Out of the total responses, more than 80% display positive NPS (>7). Renewal intent is positive in ~63% of cases, with hesitancy primarily among those at early implementation stages or with lower spend. Stickiness is highest among customers with more than one year of adoption, where positive sentiment and intent to renew predominate.Negative or neutral sentiment is mainly evident in short-term or offboarding implementations. Customers with high spend and long tenure report the strongest satisfaction and loyalty, while pilot and onboarding phases reflect variability.Overall Customer Sentiment: Positive
Who reviewed American Bureau of Shipping (ABS)
- C-Suite 59% (10)
- Director 18% (3)
- Manager 24% (4)
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Sentiment
12 Net Promoter Score, from 16 scored reviews- Promoters 5
- Passives 8
- Detractors 3
Cumulative NPS by month
+3 over 6 months- Aug 5
- Oct 8
- Jan 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 57% 7 answers
- 100% 3 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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