American Chemical Society
American Chemical Society is a nonprofit scientific society that supports chemists and chemical engineers through scholarly publishing, conferences, education programs, and professional resources. It operates a large portfolio of peer-reviewed journals, databases, and information services, and organizes scientific meetings and outreach initiatives to advance the chemical sciences globally. Revenue is primarily generated from membership dues, publications, data products, and events.
- Revenue
- $650.0M
- Employees
- 2,000
- Founded
- 1876
- Headquarters
- Washington, United States of America
What 38 Arbolus experts think of American Chemical Society
NPS scores are exceptionally strong, with 60% of respondents rating 9–10 and the rest above neutral (5–8), indicating predominantly promoter and passive profiles. Renewal intent is confirmed for all major high spenders, particularly among influencers. Stickiness is high, with 85% implemented for more than one year and very few in pilot or onboarding. The data indicate high satisfaction, low churn risk, and entrenched usage among core industries.Overall Customer Sentiment: Positive
Who reviewed American Chemical Society
- C-Suite 55% (21)
- Director 37% (14)
- Manager 8% (3)
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Sentiment
50 Net Promoter Score, from 38 scored reviews- Promoters 22
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 3 months- May 9
- Jun 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 86% 7 answers
- 88% 8 answers
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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