Applause
Applause is a UK-based creative technology and digital product studio that designs and builds web and mobile applications, digital platforms, and interactive experiences for brands and enterprises. The company provides strategy, UX/UI design, and full-stack engineering services, typically working on a project basis or long-term product partnerships. Its revenue comes from professional services and custom software development engagements.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Project & Work Management
- Revenue
- $4.5M
- Employees
- 25
- Founded
- 2019
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Applause
NPS ratings cluster in the upper mid-range: 6, 7, 7, 8, and 9. 60% of responses show positive renewal intent, with 20% unsure and the remainder unreported. The majority of respondents have been Applause customers for more than one year, indicating strong stickiness. Sentiment patterns suggest most customers are satisfied, but none are extreme promoters, and some high spenders are ambivalent about future renewal, indicating areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Applause
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Feb 8
- Mar 8
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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