Banc Sabadell
Banc Sabadell is a Spanish banking group that provides retail, commercial, corporate, and private banking services to individuals, SMEs, and large enterprises, with a focus on the Spanish and UK markets. It offers current and savings accounts, lending, mortgages, payment services, cards, insurance, and investment and treasury products through its branch network and digital channels. The bank generates revenue primarily from net interest income on loans and deposits, fees and commissions, and treasury and capital markets activities.
- Revenue
- $6.2B
- Employees
- 20,000
- Founded
- 1881
- Headquarters
- Alicante, Spain
What 6 Arbolus experts think of Banc Sabadell
NPS scores are predominantly positive, with 60% of responses ≥8 and the remainder ≥7. Most customers are in a mature implementation stage (over one year). Renewal intent is positive where specified, though a small segment expresses uncertainty. Qualitative feedback highlights strong workflow fit and reliability, alongside calls for better support and digital tool enhancements. Overall Customer Sentiment: Positive.
Who reviewed Banc Sabadell
- C-Suite 100% (6)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Banc Sabadell.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Praised
- AI-driven Workflow Automation
- Service Model Improvement
- Digital Banking Feature Enhancement
- Workflow Compatibility
Criticised
- Competitive Switching Risk
- Customer Experience Expectations
- AI Displacement Risk
- Support Responsiveness
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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