BIOTRONIK

biotronik.com · Berlin Treptow, Germany

BIOTRONIK is a medical technology company that develops, manufactures, and sells cardiovascular and endovascular devices such as pacemakers, implantable cardioverter-defibrillators, cardiac resynchronization systems, stents, and remote monitoring solutions for hospitals and cardiology practices worldwide. It generates revenue by selling these implantable devices, catheters, and related software and services to healthcare providers and distributors. The company focuses on long-term cardiac rhythm management, vascular intervention, and digital cardiac care solutions.

Revenue
$2.5B
Employees
8,500
Founded
1963
Headquarters
Berlin Treptow, Germany

What 11 Arbolus experts think of BIOTRONIK

NPS scores are highly favorable, with 70% of responses at 9 or 10 and the remainder at 6–8. Renewal intent is uniformly strong where indicated, with all declared responses set to 'Yes'. Stickiness is high, with 90% reporting usage for more than one year. Themes indicate durability, long-term satisfaction, and sustained clinical adoption.Overall Customer Sentiment: Positive

Who reviewed BIOTRONIK

Total customers 11 11 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 50% (6)
  • Director 38% (4)
  • Manager 12% (1)
Operations Generalist C-Suite NPS 7
Other Generalist Manager NPS 10
Other Generalist Not specified NPS 9

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Sentiment

45 Net Promoter Score, from 11 scored reviews
  • Promoters 7
  • Passives 2
  • Detractors 2

Cumulative NPS by month

-2 over 6 months
  • Jan 10
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 45 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 1 answer
  • 9.5/10 Average score from customers who will renew

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