Bonesupport

bonesupport.com · Lund, Sweden

Bonesupport is a Swedish orthobiologics company that develops and commercializes injectable bioceramic bone graft substitutes used to treat bone voids and defects, primarily in orthopaedic trauma, revision surgery, and chronic bone infections. Its CERAMENT product portfolio is sold to hospitals and surgeons through direct sales and distributors in Europe and the United States. The company generates revenue from product sales and related clinical and training support services.

Revenue
$42.0M
Employees
120
Founded
1999
Headquarters
Lund, Sweden

What 5 Arbolus experts think of Bonesupport

NPS data skews strongly positive, with two users giving a perfect NPS of 10 and one user giving a 9. One influencer reported a moderate score (NPS 6), and a single user gave a low score (NPS 2). Renewal intent is predominantly unreported, except for one uncertain response from an influencer in a pilot stage. Stickiness is high among more mature installations, with 2 out of 5 experts reporting use for more than 1 year, and an additional user in the initial year. Overall, sentiment among clinical user roles is positive, while influencers in early adoption stages show hesitancy.Overall Customer Sentiment: Positive

Who reviewed Bonesupport

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 60% (3)
Other Partner C-Suite NPS 2
Other Generalist C-Suite NPS 10
Executive Director NPS 6 Undecided

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 3
  • Passives 0
  • Detractors 2

Cumulative NPS by month

+1 over 3 months
  • Mar 6
  • Apr 7
  • May 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • Director 0% 1 answer
  • 6/10 Average score from undecided customers

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