Bristol Myers Squibb
Bristol Myers Squibb is a global biopharmaceutical company that discovers, develops, and commercializes prescription medicines for oncology, hematology, immunology, cardiovascular, and other serious diseases. It serves patients worldwide through hospital systems, physicians, and pharmacies, generating revenue from the sale of branded pharmaceutical products and related therapies.
- Revenue
- $46.0B
- Employees
- 34,000
- Founded
- 1887
- Headquarters
- New York City, United States of America
What 12 Arbolus experts think of Bristol Myers Squibb
The NPS distribution is heavily weighted towards the positive with 4 responses at 9+ and a majority at 8 or higher. Renewal intent is strong among established, high-spend customers, but a notable proportion (about 36%) report being unsure or not renewing, often in pilot or offboarding stages. Adoption is highest among customers with more than 1 year of implementation and high spend levels. Sentiment is therefore positive, anchored by strong loyalty in mature deployments, though early or pilot users show more mixed intentions.Overall Customer Sentiment: Positive
Who reviewed Bristol Myers Squibb
- C-Suite 67% (8)
- Director 25% (3)
- Manager 8% (1)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Dec 7
- Jan 7
- Mar 6
- May 7
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 67% 6 answers
- 0% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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