Cepheid
Cepheid is a molecular diagnostics company that develops, manufactures, and sells automated PCR-based testing systems and test cartridges used in clinical, hospital, and reference laboratories. Its GeneXpert platform provides rapid, on-demand tests for infectious diseases, oncology, and genetic conditions, generating revenue through instrument sales and recurring consumable test sales. The company serves healthcare providers, public health agencies, and laboratories worldwide.
- Electronic Health Records
- Revenue
- $1.5B
- Employees
- 3,000
- Founded
- 1996
- Headquarters
- Sunnyvale, United States of America
What 13 Arbolus experts think of Cepheid
NPS scores cluster in the 9-10 range for most Influencers and Users, with a single low (5) and moderate (6,8) outliers. 50% of respondents report renewal intent as 'Yes' and exclusively in high-spend/high-stickiness contexts. The majority of implementations exceed one year, supporting strong platform stickiness. Uncertainty in renewal is present among some users, especially those with less than one year of experience. Overall Customer Sentiment: Positive
Who reviewed Cepheid
- C-Suite 62% (8)
- Director 31% (4)
- Manager 8% (1)
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Sentiment
38 Net Promoter Score, from 13 scored reviews- Promoters 8
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 9
- May 9
- Jun 9
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 9.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
For people who use Cepheid
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