CHROME
Chrome Industries is a consumer brand that designs and sells durable bags, backpacks, apparel, and footwear primarily for urban cyclists and city commuters. The company distributes its products through its own e-commerce site, branded retail stores, and wholesale partners. Its customers include individual consumers seeking hard-wearing gear for everyday urban use and cycling.
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 1995
- Headquarters
- San Francisco, United States of America
What 151 Arbolus experts think of CHROME
Chrome’s NPS responses skew positive, with 70% of experts scoring 9 or 10 and fewer than 10% scoring 6 or lower. 60% indicate clear renewal intent, especially power users with productivity and research workflows. Stickiness is strongest among those who leverage AI features and ecosystem sync; negativity centers on privacy and resource usage. Key themes: top compatibility, evolving AI, extension ecosystem, but performance and privacy gaps remain.Overall Customer Sentiment: Positive
Who reviewed CHROME
- C-Suite 48% (72)
- Director 18% (27)
- Manager 33% (50)
Employer names and spend open in the full report, along with the other 148 customers.
Everything 151 customers told us about CHROME.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
74 Net Promoter Score, from 151 scored reviews- Promoters 120
- Passives 24
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 42 across 5 companies.
Praised
- Better Memory Management
- Privacy-Focused Enhancements
- AI-Driven Workflows
- Unmatched Compatibility and Ecosystem
Criticised
- Privacy-First Alternatives
- AI-Only Browsers and Automation
- Competitive Extension Support
- Privacy and Tracking Concerns
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 9 answers
- 67% 6 answers
- 60% 5 answers
- 80% 5 answers
- 9.2/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by CHROME customers
Report
For people who use CHROME
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