Cipla
Cipla is a global pharmaceutical company that develops, manufactures, and markets generic and branded medicines across respiratory, HIV/AIDS, oncology, cardiovascular, and other therapeutic areas for patients in over 80 countries. It supplies prescription drugs, over-the-counter products, and active pharmaceutical ingredients to healthcare providers, governments, and distributors. The company generates revenue primarily through the sale of its pharmaceutical products and APIs to domestic and international markets.
- Revenue
- $3.0B
- Employees
- 26,000
- Founded
- 1935
- Headquarters
- Mumbai, India
What 13 Arbolus experts think of Cipla
NPS scores are highly positive overall, with 80% of responses at 9 or above and an average well above industry benchmarks. Most customers in the >1 year stage express strong satisfaction and renewal intent. A small subgroup of Influencers register lower NPS and uncertain renewal, generally linked to higher spend tiers. Adoption is strongest in mature customers, with Pilots and recent implementations reviewing favorably but less certain on renewal. Overall Customer Sentiment: Positive
Who reviewed Cipla
- C-Suite 77% (10)
- Director 15% (2)
- Manager 8% (1)
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Sentiment
53 Net Promoter Score, from 13 scored reviews- Promoters 9
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 55 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 3 answers
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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