ConvaTec
ConvaTec is a global medical products and technologies company that develops and manufactures advanced wound care, ostomy care, continence and critical care, and infusion care products for hospitals, clinics, and home-care patients. It sells its products through direct sales, distributors, and healthcare providers, generating revenue from recurring medical supplies and related services. The company serves healthcare systems, payers, and patients worldwide across acute and chronic care settings.
- Electronic Health Records
- Revenue
- $2.2B
- Employees
- 11,000
- Founded
- 1978
- Headquarters
- Reading, United Kingdom
What 6 Arbolus experts think of ConvaTec
NPS scores are strongly positive, with 67% scoring 8 or above and an average NPS near 8. Renewal intent is generally positive but diverges at higher spend: one high-spend influencer signals non-renewal, while another influencer clearly intends to renew. 83% of accounts report implementation stage of more than one year, indicating high stickiness; only one account is in offboarding. Main themes are strong loyalty among individual users, but budget-driven renewal risk for operational influencers.Overall Customer Sentiment: Positive
Who reviewed ConvaTec
- C-Suite 75% (5)
- Director 25% (2)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 8
- Mar 8
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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