CooperSurgical
CooperSurgical is a medical device and fertility solutions company that provides products and services for women’s health, obstetrics, gynecology, and assisted reproductive technology (ART) clinics worldwide. It offers surgical devices, office-based gynecology equipment, genetic testing, and fertility lab technologies used by hospitals, physician practices, and IVF centers. Revenue is generated through the sale of medical devices and consumables, diagnostic and genetic testing services, and related clinical solutions.
- Revenue
- $1.1B
- Employees
- 3,500
- Founded
- 1990
- Headquarters
- Trumbull, United States of America
What 19 Arbolus experts think of CooperSurgical
NPS scores are strongly positive, with 75% of respondents providing scores of 8 to 10. Several respondents have indicated clear renewal intent where asked, while only one reported "Not sure" on renewal. Implementation stickiness is high, as over 75% of respondents have been active users for more than one year. Key quantitative themes include above-average satisfaction, high operational engagement, and noticeable user loyalty, especially in clinical roles.Overall Customer Sentiment: Positive
Who reviewed CooperSurgical
- C-Suite 84% (16)
- Director 5% (1)
- Manager 11% (2)
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Sentiment
47 Net Promoter Score, from 19 scored reviews- Promoters 11
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jan 9
- Feb 9
- May 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 47 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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