Clariant
Clariant is a global specialty chemicals company that develops, manufactures, and markets additives, catalysts, and functional materials for industries such as plastics, coatings, consumer care, energy, and transportation. It generates revenue by selling high-value chemical products and solutions, along with related technical services, to industrial and commercial customers worldwide.
- Revenue
- $4.6B
- Employees
- 11,100
- Founded
- 1995
- Headquarters
- Muttenz, Switzerland
What 16 Arbolus experts think of Clariant
NPS scores cluster in the 6–10 range, with the majority at 8–10, indicating strong satisfaction. Renewal intent is positive among customers with over one year of usage, while recent or pilot-stage customers show more uncertainty. Implementation stage breakdown: majority are mature users (more than one year), a few in pilot or offboarding. The key theme is stability and satisfaction among long-term customers, with potential competitive churn risk for newer adopters.Overall Customer Sentiment: Positive
Who reviewed Clariant
- C-Suite 75% (12)
- Director 19% (3)
- Manager 6% (1)
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Sentiment
18 Net Promoter Score, from 16 scored reviews- Promoters 6
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
For people who use Clariant
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