Chervon Group
Chervon Group is a global power tools and outdoor power equipment manufacturer that designs, engineers, and produces products for both professional and consumer markets, including cordless tools, lawn and garden equipment, and related accessories. The company sells through its own brands and as an OEM/ODM partner to major international retailers and tool brands. It generates revenue from product sales across North America, Europe, and Asia through retail, distribution, and private-label channels.
- Revenue
- $2.5B
- Employees
- 9,000
- Founded
- 1993
- Headquarters
- Nanjing, China
What 9 Arbolus experts think of Chervon Group
NPS scores are predominantly high, with 4 out of 7 respondents rating a perfect 10. One User indicated a neutral NPS of 7, and only one provided a lower score of 6. Renewal intent is positive for 25% (2 out of 8) of respondents, while 50% remain unsure and 25% did not respond to this item. The majority of users are in the MoreThan1Year implementation stage, indicating strong stickiness. High NPS among long-term users suggests satisfaction with adoption and product value, even if commitment to renewal is not uniformly expressed.Overall Customer Sentiment: Positive
Who reviewed Chervon Group
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Cumulative NPS by month
+2 over 6 months- Mar 7
- Dec 9
- Jan 9
- Feb 9
- Jun 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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