Centinel Spine

centinelspine.com · West Chester, United States of America

Centinel Spine is a medical device company that develops and commercializes spinal implant systems and motion-preserving technologies for the treatment of degenerative disc disease and other spinal disorders. It sells interbody fusion devices and cervical disc replacement products to hospitals and spine surgeons through a combination of direct sales and distributor networks. The company focuses on enabling spinal reconstruction and motion preservation across the cervical and lumbar spine segments.

Revenue
$90.0M
Employees
250
Founded
2008
Headquarters
West Chester, United States of America

What 15 Arbolus experts think of Centinel Spine

NPS distribution is heavily weighted to the positive, with 73% of user responses at NPS 10 and an overall mean well above neutral. Renewal intent is positive in all available responses, and long-term adoption (>1 year) is cited by 73% of experts. Stickiness is high, with the vast majority well past pilot or initial implementation. The only neutral/negative responses are from early-stage (pilot or less than 1 year) users. Key themes inferred from quantitative data include notable satisfaction among both clinical and procurement stakeholders.Overall Customer Sentiment: Positive

Who reviewed Centinel Spine

Total customers 15 14 current · 1 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 80% (12)
  • Director 20% (3)
Other Partner C-Suite NPS 10
Other Generalist C-Suite NPS 10
Other Partner C-Suite NPS 10

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Sentiment

46 Net Promoter Score, from 15 scored reviews
  • Promoters 9
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+1 over 3 months
  • Mar 8
  • Apr 8
  • May 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 46 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • 8/10 Average score from customers who will renew

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