Carl Zeiss
Carl Zeiss (ZEISS) is a global technology company that develops and manufactures optical and optoelectronic products, including semiconductor manufacturing equipment, industrial metrology systems, medical technology, and consumer optics. It serves customers in industries such as healthcare, semiconductor and electronics, automotive, research, and photography, generating revenue through the sale of equipment, instruments, lenses, and related services and software. The company also provides maintenance, consulting, and application support to enterprise, institutional, and professional users worldwide.
- Revenue
- $10.0B
- Employees
- 43,000
- Founded
- 1846
- Headquarters
- Oberkochen, Germany
What 15 Arbolus experts think of Carl Zeiss
NPS scores are consistently high, with 57% of experts rating NPS at 9 or above. Renewal intent is predominantly positive, with more than 75% expressing definite intent to renew and no recorded negative intent. Implementation stages show most customers in the "MoreThan1Year" phase, indicating mature product integration and stickiness. Positive sentiment is underpinned by satisfaction with performance and minimal churn risk.Positive
Who reviewed Carl Zeiss
- C-Suite 71% (11)
- Director 14% (2)
- Manager 14% (2)
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Sentiment
60 Net Promoter Score, from 15 scored reviews- Promoters 11
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 9
- Feb 8
- Apr 8
- May 8
- Jun 9
- Jul 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 45 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 6 answers
- 100% 1 answer
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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