Arbolus Intelligence

CIMSense

cimsense.com · Fremont, United States of America

CIMSense develops and manufactures advanced sensor systems and related software for industrial and infrastructure monitoring, providing real-time data and analytics to help organizations improve safety, reliability, and performance of critical assets.

  • IoT & Edge Platforms
  • Asset Performance Management
Listed in
Revenue
$3.5M
Employees
25
Founded
2019
Headquarters
Fremont, United States of America

What 24 Arbolus experts think of CIMSense

NPS scores are predominantly in the 7-10 range, with multiple users rating their experience as promoters. Renewal intent is high among large accounts, with Influencers and high spenders indicating continued partnership. Implementation stickiness is notable, with most users at the MoreThan1Year stage, and only a minority in pilot or early phase. Key feedback themes focus on reliability, compliance, and ease of use, with minor concerns about modernity of cloud dashboards and integration effort for ERP.Overall Customer Sentiment: Positive

Who reviewed CIMSense

Total customers 24 24 current · 0 former
Reviews growth +24 in six months
Seniority of respondents
  • C-Suite 67% (16)
  • Director 29% (7)
  • Manager 4% (1)
Revenue Partner Director NPS 8 Will renew Submitted Sep 2026
Revenue Leader C-Suite NPS 8 Will renew Submitted Sep 2026
Data Leader Director NPS 6 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about CIMSense.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

25 Net Promoter Score, from 24 scored reviews
  • Promoters 7
  • Passives 16
  • Detractors 1

Praised

  • Mission-critical for Clinical Operations
  • Strong Regulatory Compliance and Reliability
  • Reliable Cloud Data Management
  • Improve Seamless Integration

Criticised

  • Traditional Dashboard Analytics
  • Potential Device Issues
  • ERP Integration Effort
  • Supply Chain Shortages

What customers say

Mission-critical for Clinical Operations
“It is mission-critical for maintaining regulatory compliance and ensuring safe, effective delivery of sensitive medical products across our supply chain.”
Strong Regulatory Compliance and Reliability
“I recommend this tool for its dependable thermal accuracy and long-standing reliability in safeguarding cold chain logistics, meeting stringent compliance standards.”
Reliable Cloud Data Management
“The intuitive cloud data management system enables effective excursion auditing and compliance reporting for all recurrent cold chain shipments.”

Renewal intent

Plan to renew 88%
  • Will renew 7
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 75% 4 answers
  • Manager 100% 1 answer
  • 7.9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 24 + 0

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