Elsevier Reaxys
Elsevier Reaxys is a chemistry research and data platform that aggregates and normalizes chemical reactions, substance properties, and related scientific literature to support discovery and R&D in academia and industry. It provides searchable structure, reaction, and property data with links to original publications, enabling chemists and information professionals to design experiments, optimize synthesis routes, and analyze prior art. The product is sold as a subscription-based SaaS and data service to universities, pharmaceutical and chemical companies, and other research organizations.
- Knowledge Management & Collaboration
- Data Integration & ETL
- Revenue
- $75.0M
- Employees
- 250
- Founded
- 2009
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 5 Arbolus experts think of Elsevier Reaxys
NPS scores are consistently high with a range of 8–10, and renewal intent is unanimous among all respondents (100% indicating yes). All customers have used Reaxys for more than one year, signifying strong stickiness and integration into R&D workflows. Key themes are high satisfaction, sustained usage, and strong approval across spend segments.Overall Customer Sentiment: Positive
Who reviewed Elsevier Reaxys
- C-Suite 20% (1)
- Director 40% (2)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Apr 9
- May 9
- Jun 8
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 2 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
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