Insight
Insight Enterprises is a global technology solutions provider that helps businesses and public sector organizations design, procure, implement, and manage IT infrastructure and digital transformation initiatives, including cloud, data center, networking, and workplace solutions. The company generates revenue through the resale of hardware and software from major vendors, along with consulting, managed services, and lifecycle services. It serves mid-market, large enterprise, and government clients across North America, EMEA, and APAC.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $9.2B
- Employees
- 13,000
- Founded
- 1988
- Headquarters
- Chandler, United States of America
What 5 Arbolus experts think of Insight
NPS scores range from 4 to 8, with the majority scoring 7 or 8. 60% of contributors (3 of 5) indicate a positive renewal intent, 20% (1 of 5) are not sure, and 20% (1 of 5) intend not to renew. Stickiness is strong, with 80% of customers in the MoreThan1Year implementation stage and only 20% in offboarding. The key theme is stable satisfaction among long-term and high-spend customers, but there are notable cases of uncertain or negative renewal. Overall Customer Sentiment: Neutral
Who reviewed Insight
- C-Suite 100% (5)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 3
- Detractors 2
Cumulative NPS by month
+2 over 4 months- Nov 4
- Feb 4
- Mar 5
- Apr 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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