Insightful Technology
Insightful Technology is a RegTech and compliance software provider that offers a cloud-based platform for real-time communications capture, surveillance, and data analytics to financial institutions and other regulated organizations. Its solutions help clients record, store, search, and analyze voice, video, email, and messaging data to meet regulatory requirements and manage conduct risk. The company generates revenue through software licensing, subscriptions, and related implementation and support services.
- Security Operations (SIEM/SOAR)
- Data Governance & Cataloging
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2009
- Headquarters
- Londonderry County Borough, United Kingdom
What 25 Arbolus experts think of Insightful Technology
NPS scores range from 5 to 10, with the majority above 7, indicating positive experiences, especially regarding productivity, automation, and compliance. Renewal intent is strong among high spenders and key influencers, particularly in finance and technology sectors. Most customers are in long-term implementation, suggesting deep integration and reliance on the platform. Common expert themes include praise for workflow streamlining, global reach, and data coverage, while key improvement areas are integration and advanced AI features. Overall Customer Sentiment: Positive
Who reviewed Insightful Technology
- C-Suite 48% (12)
- Director 22% (6)
- Manager 30% (8)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Insightful Technology.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 25 scored reviews- Promoters 9
- Passives 10
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Nov 8
- Feb 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 23 across 7 companies.
Praised
- Compliance and Regulatory Support
- User-Friendly Experience
- Operational Efficiency Gains
- Broader Market Data Reach
Criticised
- Broader Data and Lower Latency from Majors
- Switching for Better Integration
- AI-Driven Disruption
- Limited Advanced AI Features
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 50% 8 answers
- 60% 5 answers
- 83% 6 answers
- 7.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Insightful Technology customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use Insightful Technology
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