Arbolus Intelligence

Intragen, Ltd.

intragen.com · Chichester, United Kingdom

Intragen Ltd. is an identity and access management (IAM) consultancy and systems integrator that designs, implements, and manages IAM solutions for enterprises across sectors such as financial services, healthcare, and the public sector. The company provides advisory, implementation, and managed services around technologies like identity governance, privileged access management, and access control to help clients secure user access and meet compliance requirements. It generates revenue through professional services, managed services, and related software resale and support fees.

  • Identity & Access Management
  • Cybersecurity Services
Listed in
Revenue
$18.0M
Employees
120
Founded
2006
Headquarters
Chichester, United Kingdom

What 11 Arbolus experts think of Intragen, Ltd.

NPS scores are predominantly neutral-to-positive (7–9) with broad satisfaction on technical delivery, expertise, and support. Renewal intent is strong among most high spenders, while some lower spenders remain cautious or not sure. Stickiness is high in production-phase clients and those with >1 year implementation, with pilot users showing potential expansion. Experts cite regulatory compliance, automation of identity and access processes, and operational excellence as top feedback themes. Overall Customer Sentiment: Positive

Who reviewed Intragen, Ltd.

Total customers 11 10 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 73% (8)
  • Director 27% (3)
Engineering Executive C-Suite NPS 8 Will renew Submitted Jun 2026
Engineering Executive Director NPS 9 Will renew Submitted Jun 2026
Engineering Leader Director NPS 8 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Intragen, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

18 Net Promoter Score, from 11 scored reviews
  • Promoters 2
  • Passives 9
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • Dec 8
  • Jan 7
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 31 across 3 companies.

Praised

  • Real-Time Behavior Analytics
  • AI-Driven Automation Expansion
  • Scaling for Complex Identity Needs
  • Service and Managed Offerings

Criticised

  • Dependence on Senior Experts
  • User Experience and AI Automation
  • Integration and Implementation Complexity
  • Competitive and AI Innovation

What customers say

Service and Managed Offerings
“Their ability to help us operate and monitor identity services 24-7 is a key strength, offering commercial gains and risk management benefits.”
Specialization and Domain Expertise
“Intragen's expertise is pure-play in IAM, with tested methodologies and strong relationships across top vendor ecosystems.”
Operational Automation and Visibility
“We rely on Intragen to reduce manual effort and gain visibility and control over access, which strongly supports our security and compliance priorities.”

Renewal intent

Plan to renew 80%
  • Will renew 8
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Director 100% 3 answers
  • 7.6/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Top alternatives

Most weighed by Intragen, Ltd. customers

Report

Customer Report - Aug 2026 Aug 2026 11 + 0

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