Intralinks
Intralinks provides secure virtual data room and collaboration software used primarily for mergers and acquisitions, capital raising, and other high-value financial and legal transactions, enabling organizations to share and manage sensitive documents with external parties. Its customers include investment banks, private equity firms, law firms, and large enterprises, and it generates revenue through subscription and transaction-based SaaS licensing and related services.
- Document Management & E-signature
- Data Privacy & Protection
- Business Intelligence & Dashboards
- Revenue
- $300.0M
- Employees
- 900
- Founded
- 1996
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of Intralinks
NPS scores are distributed with 40% of respondents rating Intralinks at 9, reflecting strong promoter sentiment among influencers and high-value customers. The remainder, 60%, provided NPS scores of 7, indicating solid but less enthusiastic user sentiment. Renewal intent is positive among all influencers and uncertain for end users, signaling some variability in customer commitment. Stickiness analysis reveals most implementations are more than one year old, except one high spender in the less than one year segment. The data points to stronger satisfaction at higher spend and influencer levels, with uncertainty more pronounced among general users.Overall Customer Sentiment: Positive
Who reviewed Intralinks
- C-Suite 20% (1)
- Director 60% (3)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 5 months- May 9
- Aug 8
- Sep 8
- Dec 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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