Linde Americas

linde.com · Danbury, United States of America

Linde Americas is the regional business of Linde plc that produces and supplies industrial gases, medical gases, and related technologies and services to customers across sectors such as manufacturing, chemicals, energy, healthcare, and food and beverage throughout North and South America. It generates revenue through the sale of bulk and packaged gases, on-site gas supply systems, engineering solutions, and associated services and equipment. The Americas operations form a major geographic segment of Linde’s global industrial gases and engineering business.

Revenue
$12.0B
Employees
35,000
Founded
1879
Headquarters
Danbury, United States of America

What 12 Arbolus experts think of Linde Americas

The NPS is 33: 50% of respondents are promoters, 33.3% are passives, and 16.7% are detractors. Among the six respondents with renewal data, 4 said yes and 2 were unsure; renewal intent is missing for the other six. Implementation data shows 10 of 12 (83.3%) have been in use for more than one year, with one pilot and one under a year. Qualitative feedback supports dependable industrial gas supply, safety, and technical expertise, while identifying cost, supply dependency, local support, infrastructure requirements, and contract flexibility as potential drawbacks. Overall sentiment is positive, although renewal evidence is incomplete.Overall Customer Sentiment: Positive

Who reviewed Linde Americas

Total customers 12 11 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 58% (7)
  • Director 17% (2)
  • Manager 25% (3)
Other Leader C-Suite NPS 5 Undecided
Operations Leader Director NPS 8 Undecided
Revenue Partner Manager NPS 5

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about Linde Americas.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

25 Net Promoter Score, from 12 scored reviews
  • Promoters 5
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Jul 8
  • Mar 6
  • Jun 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.

Praised

  • Build stronger digital monitoring and automation
  • Tailor commercial terms to project scale
  • Demonstrate efficiency and lower-carbon process value
  • Engineering expertise for complex applications

Criticised

  • Implementation and contract rigidity can constrain fit
  • Cost may limit fit for smaller projects
  • Supply dependency creates operational exposure
  • Reliability failures could trigger a vendor review

What customers say

Engineering expertise for complex applications
“I value experience in industrial gases, gas processing, and engineering solutions for complex applications. Gas separation, liquefaction, and plant engineering can support facilities with demanding process needs. Engineering and lifecycle services can also help with large-scale projects, while technical expertise can contribute to process performance and equipment support. These capabilities make the supplier relevant when project execution depends on specialist gas and process knowledge.”
Safety and quality are core operational considerations
“I consider safe handling, storage, transportation, and use of industrial gases important to managing operational risk. Consistent gas quality and appropriate safety practices matter in facilities where gases support critical processes. When a supplier can meet the required technical and safety standards, it can help protect process performance and product quality. This is a meaningful advantage for projects where safe operations and dependable gas specifications are priorities.”
Dependable supply supports operational continuity
“I rely on industrial gases to support ongoing processes and project work. When supply is dependable, it helps maintain production, commissioning, and maintenance activities; an interruption could affect operating stability and schedules. For facilities that need continuous gas availability, this reliability is a practical strength. The value is especially relevant when gas supply is essential to process performance, rather than a discretionary input.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • Director 0% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers

Report

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