Loftware
Loftware is a global provider of enterprise labeling and artwork management software that helps manufacturers, retailers, and regulated industries design, manage, and print labels and packaging across complex supply chains. Its cloud and on-premise solutions integrate with ERP, MES, WMS, and other business systems to ensure compliance, traceability, and brand consistency. The company generates revenue through software licenses, SaaS subscriptions, and related professional services and support.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 650
- Founded
- 1986
- Headquarters
- Portsmouth, United States of America
What 24 Arbolus experts think of Loftware
The NPS distribution is strongly positive, with most ratings between 7-10 and only 2 notable detractors. Renewal intent aligns closely with higher spenders and influencers, the majority stating 'Yes' or 'Likely'. Stickiness is high, as over 80% report more than one year of deployment. Expert feedback consistently highlights reliable regulatory compliance, effective support, and template management as positives, while manual workflow steps and potential price hikes are minor weaknesses. Neutral or negative sentiment is primarily linked to smaller users or those in pilot stages. Overall Customer Sentiment: Positive
Who reviewed Loftware
- C-Suite 46% (11)
- Director 42% (10)
- Manager 12% (3)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Loftware.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 24 scored reviews- Promoters 8
- Passives 11
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.
Praised
- Moderate Spend Growth with Expansion
- AI Integration Potential
- Workflow Automation Expansion
- Responsive Support
Criticised
- Aggressive Competitor Pricing
- Vendor Roadmap and Leadership
- Bundled Solution Threat
- Roadmap Risk
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 71% 7 answers
- 50% 8 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Loftware customers
Report
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