NextLabs
NextLabs is a software company that provides data-centric security and access control solutions that protect sensitive information across enterprise applications, cloud services, and file systems. Its platform enables large organizations in regulated industries to enforce attribute-based access control, data loss prevention, and rights management for intellectual property and confidential data. The company generates revenue through licensing its software and related maintenance, support, and professional services.
- Data Privacy & Protection
- Identity & Access Management
- Cybersecurity Services
- Revenue
- $35.0M
- Employees
- 180
- Founded
- 2004
- Headquarters
- Irvine, United States of America
What 45 Arbolus experts think of NextLabs
NPS scores are largely positive, with 60% of scores at 8 or higher and several perfect 10s, indicating widespread satisfaction. Renewal intent is strong among high-value, complex deployments in regulated sectors, though a minority (approx. 14%) express uncertainty or non-renewal, typically citing complexity or cost. Stickiness is high for customers live for more than a year, especially where NextLabs supports core security or compliance programs. Expert themes point to excellent data protection and compliance fit, offset by concerns over policy management complexity and integration effort.Overall Customer Sentiment: Positive
Who reviewed NextLabs
- C-Suite 70% (31)
- Director 20% (9)
- Manager 9% (4)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about NextLabs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 44 scored reviews- Promoters 18
- Passives 19
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Jun 8
- Apr 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Praised
- Centralized Policy Management
- Support for Zero Trust and Compliance
- Granular and Dynamic Access Control
- Integration with Cloud and SaaS
Criticised
- Integration and Specialized Skills
- Implementation and Policy Complexity
- Licensing and Administrative Cost
- Integration Gaps with New Environments
What customers say
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 38% 16 answers
- 17% 6 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
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