NordVPN
NordVPN is a cybersecurity company that provides virtual private network (VPN) services to consumers and businesses to secure internet traffic, protect privacy, and bypass geographic restrictions. Its subscription-based service offers encrypted connections, threat protection features, and tools for secure remote access across desktops, mobile devices, and routers. The company generates revenue through recurring subscription plans and related security add-on products.
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $200.0M
- Employees
- 1,200
- Founded
- 2012
- Headquarters
- Panama City, Panama
What 11 Arbolus experts think of NordVPN
NPS distribution skews positively: 50% of respondents score 9 or 10; others range from 4 to 8. Strongest promoters are users in IT security roles. Most experts demonstrate high stickiness, with 80%+ using NordVPN for more than 1 year. Key themes include ease of use, robust privacy, and reliable cross-device performance. Main concerns are renewal price hikes and occasional speed or compatibility issues. Renewal intent is generally positive, with cost sensitivity emerging among influencers. Overall Customer Sentiment: Positive
Who reviewed NordVPN
- C-Suite 88% (10)
- Director 12% (1)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about NordVPN.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Apr 10
- May 10
- Jun 10
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.
Praised
- Enhanced Transparency
- AI-Powered Connection Optimization
- Competitive Pricing Models
- Ease of Use and Accessibility
Criticised
- AI as a Substitute
- Competitive Performance
- Website Access Barriers
- Price Sensitivity
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by NordVPN customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
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