Paragon Medical

paragonmedical.com · Pierceton, United States of America

Paragon Medical designs, engineers, and manufactures surgical instruments, implantable components, cases and trays, and other precision devices for medical device and life sciences OEMs. The company provides contract design, development, and manufacturing services across materials, machining, molding, and assembly to support customers from concept through full-scale production. It generates revenue by supplying these engineered products and related services under long-term and project-based contracts.

  • Manufacturing Execution & Quality
  • IT Consulting & Implementation
Revenue
$650.0M
Employees
2,500
Founded
1991
Headquarters
Pierceton, United States of America

What 10 Arbolus experts think of Paragon Medical

NPS scores show a positive skew, with 40% Promoters (NPS 9–10), 40% Passives (NPS 8), and 20% Detractors (NPS 6 or lower). Renewal intent data shows 33% Yes, 33% Not Sure, and 33% No, with long-term customers (MoreThan1Year) tending toward higher NPS and renewal intent. Some churn risk is indicated by a high-value client offboarding. The majority are in advanced implementation stages, reflecting mature adoption.Overall Customer Sentiment: Positive

Who reviewed Paragon Medical

Total customers 10 10 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 80% (8)
  • Manager 20% (2)
Generalist Generalist C-Suite NPS 10
Other Leader C-Suite NPS 8
People Leader Manager NPS 3

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Sentiment

20 Net Promoter Score, from 10 scored reviews
  • Promoters 4
  • Passives 4
  • Detractors 2

Cumulative NPS by month

-1 over 5 months
  • Nov 9
  • Apr 9
  • May 8
  • Jun 8
  • Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • 9.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

For people who use Paragon Medical

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