PLAXIS 3D

bentley.com · Exton, United States of America

PLAXIS 3D is a geotechnical engineering software product from Bentley Systems used for three-dimensional finite element analysis of soil and rock deformation and stability in civil and infrastructure projects. It enables engineers and consultants to model complex ground-structure interaction for tunnels, excavations, foundations, embankments, and other geotechnical structures. The software is sold as part of Bentley’s geotechnical portfolio to engineering firms, contractors, and asset owners on a subscription and licensing basis.

  • PLM & Engineering Software
  • Construction Project Management
Revenue
$1.2B
Employees
5,500
Founded
1984
Headquarters
Exton, United States of America

What 15 Arbolus experts think of PLAXIS 3D

NPS values are generally positive, with most scores ranging between 7 and 10, except for isolated lower ratings (as low as 3 and 4). Renewal intent is confirmed in the majority for established, higher-spend accounts, while users in the pilot or initial phases show more uncertainty. Stickiness is high for accounts with over a year of use, reflecting solid adoption within larger enterprise customers. Key themes include higher satisfaction and renewal intent among those with both high spend and longer implementation periods, with variable sentiment in early-stage or lower spend accounts.Overall Customer Sentiment: Positive

Who reviewed PLAXIS 3D

Total customers 15 14 current · 1 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 33% (5)
  • Director 47% (7)
  • Manager 20% (3)
Operations Manager Manager NPS 4
Legal Leader Director NPS 10
Executive C-Suite NPS 8 Will renew

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Sentiment

0 Net Promoter Score, from 15 scored reviews
  • Promoters 3
  • Passives 9
  • Detractors 3

Cumulative NPS by month

+0 over 4 months
  • Jan 7
  • Apr 7
  • May 7
  • Jun 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

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