Protochips, Inc.
Protochips, Inc. develops and manufactures in situ microscopy systems that enable real-time observation and analysis of materials and biological samples inside electron microscopes under controlled environmental conditions such as temperature, gas, and liquid. Its products are used by researchers in academia, government labs, and industry for materials science, nanotechnology, and semiconductor and energy applications, generating revenue through hardware sales and related accessories and services. The company integrates specialized sample holders, MEMS-based heating and environmental cells, and software to improve the throughput and quality of electron microscopy experiments.
- PLM & Engineering Software
- Manufacturing Execution & Quality
- Revenue
- $14.0M
- Employees
- 70
- Founded
- 2002
- Headquarters
- Morrisville, United States of America
What 9 Arbolus experts think of Protochips, Inc.
NPS scores among Protochips customers are broadly distributed: two users reported very high (10) NPS, two moderate (7–8), one high (9), and one low (3). Among those indicating implementation stage, majority (over 70%) report usage for more than 1 year, indicating embeddedness. Renewal intent is mixed: one high spender in the mid-spend bracket intends to renew, while another (low spend) is unsure. High stickiness is inferred from long-term implementation, though there are instances of unclear renewal intent and at least one detractor.Overall Customer Sentiment: Positive
Who reviewed Protochips, Inc.
- C-Suite 33% (3)
- Director 22% (2)
- Manager 44% (4)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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