Ptc.com
PTC is an enterprise software company that provides product lifecycle management, computer-aided design, industrial IoT, augmented reality, and related digital thread solutions to manufacturing and industrial companies. Its platforms, including Creo, Windchill, ThingWorx, and Vuforia, help customers design products, manage engineering data, connect and monitor assets, and optimize operations. PTC generates revenue primarily through software licenses, subscriptions, and related maintenance and professional services sold globally to large and mid-sized enterprises.
- PLM & Engineering Software
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $2.3B
- Employees
- 7,500
- Founded
- 1985
- Headquarters
- Boston, United States of America
What 14 Arbolus experts think of Ptc.com
NPS scores show a positively skewed distribution, with the majority of Users and Influencers rating PTC at 8-10. Renewal intent is strong among high spenders and those in the >1 year implementation stage. A smaller contingent registers negative NPS and intent, typically associated with lower or uncertain usage. Stickiness is high, with most reporting more than a year in implementation. Negative sentiment is confined to a minority, most notably within offboarding or medical sectors.Overall Customer Sentiment: Positive
Who reviewed Ptc.com
- C-Suite 42% (6)
- Director 17% (2)
- Manager 42% (6)
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Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 7
- Passives 4
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Apr 6
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 28 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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For people who use Ptc.com
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