Proprietary eQUEST Vendor (Hirsch & Associates / DOE legacy)

doe2.com · Camarillo, United States of America

DOE-2 / eQUEST is a legacy building energy simulation software suite used by engineers, energy modelers, and consultants to analyze building performance, HVAC systems, and energy efficiency measures, originally developed with support from the U.S. Department of Energy and maintained by James J. Hirsch & Associates. The tools are used primarily for design, compliance, and retrofit analysis in commercial and institutional buildings, with revenue historically derived from consulting, support, and related professional services rather than a modern SaaS licensing model.

Listed in

Revenue: $2.0M
Employees: 15
Founded: 1985
Headquarters: Camarillo, United States of America

What 5 Arbolus experts think of Proprietary eQUEST Vendor (Hirsch & Associates / DOE legacy)

NPS scores are uniformly positive-to-neutral, with 40% scoring 8 or 9, and 60% scoring 6. Despite this, 100% of customers with recorded spend indicate no intention to renew. 80% of experts report using the platform for over a year, with 20% in the process of offboarding. The key theme is that although short-term satisfaction is good, there is weak stickiness and loyalty, pointing to risk of future churn.Overall Customer Sentiment: Neutral

Who reviewed Proprietary eQUEST Vendor (Hirsch & Associates / DOE legacy)

Total customers 5 5 current · 0 former

Reviews growth +5 in six months

Seniority of respondents

C-Suite 100% (5)

Other Generalist C-Suite NPS 6 Not renewing Submitted Aug 2026

Strategy Leader C-Suite NPS 8 Submitted Aug 2026

Operations Leader C-Suite NPS 6 Not renewing Submitted Aug 2026

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Sentiment

-20 Net Promoter Score, from 5 scored reviews

Promoters 1
Passives 2
Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%

Will renew 0
Undecided 0
Not renewing 3

Plan to renew, by seniority

C-Suite 0% 3 answers

6.7/10 Average score from customers not renewing

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