Planet
Planet Labs PBC, operating as Planet, provides high-frequency satellite imagery and geospatial data to governments, enterprises, and NGOs for applications such as environmental monitoring, defense and intelligence, agriculture, and infrastructure management. The company designs, builds, and operates a large fleet of Earth‑observation satellites and sells access to its imagery and analytics via subscriptions and data services. Its revenue comes from SaaS-like data licenses, analytics products, and long-term contracts with public and private sector customers.
- Data Warehousing & Lakes
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 1,300
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 7 Arbolus experts think of Planet
NPS scores show broad dispersion: two high promoters (NPS 10), two detractors (NPS 4 and 7), and two passives (NPS 8). Renewal intent is evenly split, with 50% indicating no intent to renew, notably among higher spenders. Stickiness is polarized, with two customers already offboarding (including large spenders), two in early stages, and two deeply embedded for more than a year. Themes include high variance in satisfaction and significant non-renewal among high-value accounts.Overall Customer Sentiment: Neutral
Who reviewed Planet
- C-Suite 29% (2)
- Director 43% (3)
- Manager 29% (2)
Employer names and spend open once the report publishes.
Tell us when the Planet report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Oct 10
- Apr 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 50% 2 answers
- 9.3/10 Average score from customers who will renew
- 6.3/10 Average score from customers not renewing
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Planet
Do you use Planet at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Planet have already contributed
Takes a few minutes. Your identity stays anonymous.