Q4
Q4 Inc. provides a cloud-based capital markets communications platform that helps public companies manage investor relations, corporate websites, virtual events, and market intelligence, primarily serving issuers, IR teams, and their advisors. Its software and services generate revenue through subscriptions and related professional services for IR websites, CRM, analytics, and webcasting solutions.
- Business Intelligence & Dashboards
- Document Management & E-signature
- Revenue
- $65.0M
- Employees
- 550
- Founded
- 2006
- Headquarters
- Toronto, Canada
What 6 Arbolus experts think of Q4
NPS scores range from 6 to 8, with the mean at 7.4, suggesting a general but not overwhelming positivity. Renewal intent is split: 1 Yes, 1 No, and 3 Not Sure, reflecting moderate uncertainty about ongoing engagement and value realization. Stickiness, as measured by implementation stage, shows that 60% of customers have utilized the platform for over a year, 20% are piloting, and 20% are off-boarding.Key themes from the quantitative data indicate decent satisfaction during active use but pronounced hesitancy about renewals, especially among those not fully adopted or in transition.Overall Customer Sentiment: Neutral
Who reviewed Q4
- C-Suite 80% (5)
- Director 20% (1)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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