Rephine

rephine.com · Stevenage, United Kingdom

Rephine is a life sciences consultancy that provides GxP quality, compliance, and audit services to pharmaceutical, biotech, and medical device companies. It offers third‑party and on-site audits, remediation support, and regulatory consulting to help clients qualify suppliers, meet global regulatory standards, and improve manufacturing and quality operations. The company generates revenue through professional services engagements and managed audit programs.

  • IT Consulting & Implementation
Revenue
$25.0M
Employees
120
Founded
1998
Headquarters
Stevenage, United Kingdom

What 7 Arbolus experts think of Rephine

Respondents frequently rate Rephine with an NPS of 7-9, indicating a significantly positive overall sentiment. Renewal intentions are predominantly optimistic, driven by satisfaction with regulatory compliance outcomes and audit efficiencies. Implementation stages are generally mature with more than a year of engagement reported consistently. The most critical feedback centers around Rephine's market expertise and audit coverage. Overall Customer Sentiment: Positive

Who reviewed Rephine

Total customers 7 6 current · 1 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 57% (4)
  • Director 29% (2)
  • Manager 14% (1)
Operations Leader Director NPS 7 Undecided
Revenue Leader C-Suite NPS 9 Will renew
Generalist Leader Director NPS 7 Undecided

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Rephine.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 5
  • Detractors 1

Praised

  • Increased Digitalization of Processes
  • End-to-end Regulatory Solutions
  • Expansion into Therapeutic Innovations
  • Innovation in Compliance Processes

Criticised

  • Scope of GMP Qualification Services
  • Limited Digital Integration
  • Complex Project Handling
  • Emergence of Specialist Competitors

What customers say

Innovation in Compliance Processes
“Rephine has greatly enhanced our regulatory processes, transforming our workflow into a centralized system that ensures audit compliance and adherence to regulatory standards.”
Service Reliability and Client Support
“Rephine excels in customer service and responsiveness. Their regulatory and technical expertise is evident, setting them apart from other companies in our field.”
Regulatory Expertise and Audit Coverage
“I highly recommend Rephine for their extensive audit coverage and regulatory credibility. Their ability to avoid redundancy saves time and expedites supplier qualification processes. There's a lot to be said for their operational efficiency.”

Renewal intent

Plan to renew 50%
  • Will renew 3
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 0% 2 answers
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Report

For people who use Rephine

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