Sony
Sony Group Corporation is a global conglomerate that designs, manufactures, and sells consumer electronics, gaming consoles, image sensors, and professional equipment, and operates entertainment businesses including music, film, and television. It serves consumers, enterprises, and content distributors worldwide through product sales, digital services, and licensing of intellectual property. Revenue is generated from hardware sales, subscription and network services, content production and distribution, and financial services in select markets.
- Revenue
- $82.0B
- Employees
- 113,000
- Founded
- 1946
- Headquarters
- Tokyo, Japan
What 10 Arbolus experts think of Sony
NPS distribution is highly favorable, with all scores at 8 or above (majority scoring 9 or 10). Renewal intent is explicitly positive where measured (100% of those disclosing intent plan to renew). Stickiness is strong, with 71% of users having more than one year of implementation, and remaining users either within their first year or pilot phase. Overall, customer sentiment is uniformly positive, with no detractors and recurring high marks for satisfaction and loyalty.Overall Customer Sentiment: Positive
Who reviewed Sony
- C-Suite 80% (8)
- Director 10% (1)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
70 Net Promoter Score, from 10 scored reviews- Promoters 8
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Apr 10
- Sep 10
- Jan 9
- Mar 9
- May 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 70 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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