SPT Labtech
SPT Labtech designs and manufactures automated laboratory instruments and consumables for life science research, focusing on liquid handling, sample management, and microscopy solutions used by pharmaceutical, biotech, and academic laboratories. The company generates revenue by selling hardware systems, software, and consumables, along with installation, training, and support services. Its products are used in workflows such as genomics, drug discovery, and structural biology to improve throughput and reproducibility.
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1997
- Headquarters
- Melbourne, United Kingdom
What 20 Arbolus experts think of SPT Labtech
NPS scores range from 6 to 10, averaging strongly positive, with 57% Promoters (NPS 9–10), and only 2 responses below 7. Renewal intent is high among high spend and Influencer profiles, and most customers are in the mature, more-than-one-year adoption stage. Key themes include sustained satisfaction, especially among high-value and long-term stakeholders. Positive
Who reviewed SPT Labtech
- C-Suite 60% (12)
- Director 15% (3)
- Manager 25% (5)
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Sentiment
35 Net Promoter Score, from 20 scored reviews- Promoters 9
- Passives 9
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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