Arbolus Intelligence

UpKeep

onupkeep.com · Los Angeles, United States of America

UpKeep is a software company that provides a mobile-first computerized maintenance management system (CMMS) and asset management platform for maintenance and reliability teams in industries such as manufacturing, facilities, and utilities. Its SaaS platform helps organizations manage work orders, preventive maintenance, inventory, and asset performance to reduce downtime and improve operational efficiency. UpKeep generates revenue through subscription-based plans for businesses of varying sizes and complexity.

  • Asset Performance Management
  • Manufacturing Execution & Quality
  • Project & Work Management
Listed in
Revenue
$35.0M
Employees
250
Founded
2014
Headquarters
Los Angeles, United States of America

What 5 Arbolus experts think of UpKeep

NPS scores are generally strong, with most responses between 7 and 10. Renewal intent is less clear, with at least one Influencer not sure about future renewal. The majority of users are in the early stages of implementation (less than 1 year or pilot), indicating stickiness may still be developing. Positive feedback highlights ease of use, mobile accessibility, and day-to-day maintenance management, while constraints around enterprise integration and advanced analytics temper the sentiment.Overall Customer Sentiment: Positive

Who reviewed UpKeep

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Other Generalist C-Suite NPS 7 Undecided Submitted Jun 2026
Operations Leader Director NPS 9 Submitted Jun 2026
Data Leader Director NPS 7 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about UpKeep.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jun 8
  • Jul 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.

Praised

  • Preventive Maintenance Scheduling
  • Centralized Maintenance Control
  • Mobile Accessibility
  • Customization for Large Enterprises

Criticised

  • AI as a Value Add Elsewhere
  • Competitive Displacement
  • Workflow and Customization Limitations
  • Limited Enterprise Integrations

What customers say

Preventive Maintenance Scheduling
“With UpKeep, we efficiently schedule and track preventive maintenance and ensure work orders are closed on time, reducing equipment downtime.”
Centralized Maintenance Control
“I find UpKeep especially beneficial for managing all maintenance activities, work orders, and asset information in one place, making the team more accountable.”
Mobile Accessibility
“The mobile-friendly workflow really helps communication and responsiveness between technicians, supervisors, and management, especially for multi-facility teams.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 7/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 5 + 1

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For people who use UpKeep

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